How not to run your business
A while ago I purchased a license for Waterfall Software’s Wallet. Normally, these things go quite smoothly, with the key in my inbox in a matter of minutes, and the whole thing working within five. Oh how naive I was…
I waited and waited, but there was no key in sight. I waited some more, figuring that there was some delay in sending out emails. But nothing. I found a key retrieval tool on the website and thought I’d try that, but it didn’t like my email address and told me that I had never bought anything.
OK, I thought. I fired off a quick email to the support email address and expected to get an apology email and key within a few days. You can see where this is going though. I never got a reply to it. A while later, I sent another email to the sales address, expecting it would get a faster reply. But I still haven’t heard anything back.
So just a quick warning for those of you thinking about purchasing a license for Wallet anytime soon…if you don’t get the email within 5 minutes, it’s probably a lost cause. I’m waiting for a reply from Waterfall Software to restore my confidence.